Terms of Service
Please read these terms carefully before using our website or services.
Last updated: November 29, 2025
Agreement to Terms
By accessing or using The Solace Foundation website (thesolacefoundation.com) and services, including the ASTRAL CORE platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
1. About Our Services
The Solace Foundation is a non-profit organization dedicated to providing accessible mental health crisis support. Our services include:
- Educational resources about mental health
- Crisis support information and hotline referrals
- The ASTRAL CORE AI-assisted crisis intervention platform (in development)
- Volunteer and donation opportunities
Important Disclaimer
Our services are not a substitute for professional medical or mental health care.
- We do not provide medical diagnoses or treatment
- We are not a crisis hotline (please call 988 for immediate crisis support)
- Our AI-powered tools are supplementary and do not replace human professionals
- Always seek professional help for mental health concerns
If you are experiencing a medical or mental health emergency, please call 911 or go to your nearest emergency room.
2. User Responsibilities
When using our services, you agree to:
- Provide accurate information when submitting forms or applications
- Use our services only for lawful purposes
- Not attempt to harm, disrupt, or exploit our systems
- Respect the privacy and rights of others
- Not impersonate others or misrepresent your affiliation
- Not use our services to harass, abuse, or harm others
3. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of The Solace Foundation or its licensors and is protected by intellectual property laws.
You may:
- View and download content for personal, non-commercial use
- Share links to our content
- Quote our content with proper attribution
You may not:
- Reproduce, distribute, or sell our content without permission
- Use our branding or logos without authorization
- Create derivative works based on our content without consent
4. Donations
Donations to The Solace Foundation are processed through our partner Every.org. By making a donation:
- You confirm you are authorized to use the payment method provided
- You acknowledge that donations are generally non-refundable
- You agree to Every.org's terms and conditions for payment processing
- You understand we are working toward 501(c)(3) status
5. Volunteer Terms
If you apply to volunteer with The Solace Foundation:
- You must complete any required training before providing support services
- You agree to maintain confidentiality of sensitive information
- You will follow our policies and guidelines
- You understand that volunteer positions are at-will
- Background checks may be required for certain positions
6. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
7. Limitation of Liability
To the fullest extent permitted by law:
- Our services are provided "as is" without warranties of any kind
- We are not liable for any damages arising from your use of our services
- We do not guarantee the accuracy, completeness, or usefulness of any content
- We are not responsible for third-party websites or services linked from our site
This limitation applies to direct, indirect, incidental, consequential, and punitive damages.
8. Indemnification
You agree to indemnify and hold harmless The Solace Foundation, its officers, directors, volunteers, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.
9. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this page. Your continued use of our services after changes constitutes acceptance of the modified terms.
10. Governing Law
These terms are governed by applicable federal and state laws. Any disputes shall be resolved in accordance with applicable law.
11. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
12. Contact Us
If you have any questions about these Terms of Service, please contact us: