Privacy Policy
Your privacy matters to us. This policy explains how The Solace Foundation collects, uses, and protects your information.
Last updated: November 29, 2025
Overview
The Solace Foundation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website thesolacefoundation.com or use our services, including the ASTRAL CORE platform.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name and email address (when you contact us or subscribe to updates)
- Phone number (when voluntarily provided for volunteer applications)
- Any information you choose to include in messages to us
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and general location data
- Pages visited and time spent on our site
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested information
- Process volunteer applications and donations
- Send updates about our mission and programs (with your consent)
- Improve our website and services
- Analyze usage patterns to enhance user experience
- Comply with legal obligations
3. Crisis Support & Confidentiality
If you use our ASTRAL CORE platform or crisis support services:
- We treat all crisis communications with the utmost confidentiality
- We do not sell or share crisis support data with third parties for marketing
- Anonymous access options are available when possible
- We may be required to break confidentiality if there is an imminent risk of harm to yourself or others, as required by law
4. Third-Party Services
We use trusted third-party services to operate our website:
- Vercel: Website hosting and analytics
- Formspree: Form submission processing
- Every.org: Donation processing (has its own privacy policy)
These services may collect information as described in their respective privacy policies. We encourage you to review them.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure hosting infrastructure
- Limited access to personal data on a need-to-know basis
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at astralplatforms@gmail.com
8. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: